Tuesday, October 22, 2002

Technology&Culture from
NY Times

If these are lean times for corporate information technology purchasers, what is the situation for nonprofit groups that need new hardware or software? Surprisingly good, as it turns out. Despite the moribund information technology economy, the nonprofit sector may actually be benefiting from the slump — as companies like Microsoft see donations as a way of helping keep their products in widespread use, and as large numbers of otherwise unemployed hardware and software professionals demonstrate a new willingness to take jobs in the nonprofit community.

More than 61 million households in the United States will book travel online this year, according to Forrester Research, a technology consultant. They will spend roughly $20 billion on those bookings, or 10 percent of the travel industry total. At $13.2 billion, airline bookings make up by far the greatest share of that figure, but hotel bookings are growing fastest. And those numbers will arc ever higher; Forrester expects online hotel bookings to more than double over the next four years...While numbers help show the current state of the industry, they fail to convey the multitude of subtle and not-so-subtle behavioral shifts the Web has brought to consumers — and foisted on travel suppliers and travel agents.

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